Renewal premiums are the payments made periodically to keep a policy active.

Payment channels include:

• Online: net banking, credit/debit cards, wallets
• Mobile apps: Paytm, HDFC PayZap, Jio Money, Amazon Pay
• Bank websites (Bill Pay feature)
• Select bank branches (SBI, Axis, IndusInd, etc.)
• Retail outlets: Suvidhaa, AP Online, Common Service Centres
• E-mandate / NACH / Standing Instructions
• Tata AIA branches
• IVR (phone-based payment)

Go to the website's Customer Service menu, select "Set Standing Instruction," choose credit card or bank account, enter the required details, and authorize via net banking or debit card. Complete this at least 7 days before the premium due date.

Yes, on credit card and digital wallet payments (up to 1.5% + GST), consistent with common industry practice across sectors. Debit card, net banking, and UPI payments carry no such charge. The fee is non-refundable even if the premium payment itself is later refunded or reversed. Cheque payment at collection points is also fee-free.

The instruction is sent to the bank 7 days in advance, and the actual debit happens on the due date itself.

Yes, other payment methods remain available in the meantime.

Some banks may charge a one-time registration fee (varies by bank). No further charges apply after registration for executing the standing instruction.

An instant acknowledgment is sent to your registered email right after payment. The formal "Premium Receipt" follows once the payment is processed. Both can be retrieved by logging into the Online Policy Account or requested via WhatsApp.

Allow 24-48 hours for processing before checking again. If the issue persists, contact customer support.

The excess amount is refunded to your registered bank account, or it may be adjusted against a premium due later in the same financial year. Refund requests can be raised via email to customer care.

Yes, this is available for NRI/PIO/OCI policyholders residing outside India.

Yes, if the premium is paid via an NRE account or SWIFT transfer in foreign currency, subject to submitting foreign address proof, a bank statement showing the payment, and a passport copy. The waiver can be requested online (logging into the Online Policy Account) or via email.

A document consolidating the total premiums paid across all policies in a given financial year, used as proof of investment for tax filing.

Yes, reminders are sent via SMS and email. The mode and frequency of reminders can be adjusted via WhatsApp.

Yes, one year's premium can be paid in advance if it falls due within the current financial year.

Late payment fees and applicable interest will apply. Timely payment is recommended to avoid extra charges and a lapse in coverage.

Premiums received on weekends or after 3 PM on a working day are allocated based on the Net Asset Value (NAV) declared on the next working day.

Yes, but it's recommended to pay online at least 7 days in advance to avoid a potential double payment.

Yes. The change takes effect from the policy anniversary date and should be requested at least 15 days in advance.

• Yearly (once a year)
• Half-Yearly (twice a year)
• Quarterly (four times a year)
• Monthly (twelve instalments a year)

Annual payments are recommended, as they typically offer lower overall premiums and ensure uninterrupted policy benefits.

Send an email with the requested change along with self-attested copies of the necessary supporting documents.